20:59 03 Dec 18
Just a heads up. Make sure you do a sound test if you are using recorded music for a funeral here. My friend requested three passages from Verdi's Requiem for her funeral. When they were played, they were inaudible. Instead we had three periods of near silence. I don't know what kind of technical problem occurred, but we were told that their laptop was playing at maximum volume and that there was nothing they could do. Two other selections, one from Leonard Cohen and It's time to Say Goodbye played normally. I have been to funerals here that went well, and the reception and catering for ours were done to perfection. Reverend Bonnar gave a wonderful service. We would have given this home five stars if not for this. Just make sure that you insist on being present for a sound test of all of the music with enough lead time to find solutions. It never occurred to me that an experienced funeral home could encounter this kind of a problem.
15:20 22 Nov 18
I appreciate all the help from your professional and courteous staff that helped us at every step of the way. I highly recommend Kane Fetterly.
19:57 06 Nov 18
Dear Ms. Fetterly,I felt compelled to write this note to let you know how very pleased my family and I were with the professional service provided by Kane Fetterly as we dealt with the sudden loss of my beloved aunt. My aunts and I met with Mary Pallett to make the arrangements. Mary was the epitome of professionalism, knowledge, patience and kindness. She patiently listened to us and answered all our questions and made us feel at ease and less overwhelmed. She never pressured us or rushed through the process, and she explained everything that needed to be done. She even took us to meet with staff at the cemetery to handle the arrangements there. She responded to my questions by emails and phone call messages in a timely manner and made valuable suggestions about things we didn't even think about. I especially thank her for allowing me and my cousin to use her laptop to write the funeral program and eulogy. We sincerely thank Mary ever so much for making this very difficult process less stressful. What a treasure she is!We also thank your intern, Eloise, who assisted with the scanning numerous photos and uploading them. She has a quiet and gentle nature and fits in well with your team. I wish her much success in her career.We thank Martin Gamache for the phenomenal reconstruction job he did on presenting my aunt for viewing. He and his team did an amazing job with her hair and makeup and we were so happy to see how peaceful she looked. We very grateful for that. And we thank Chris for effectively directing the funeral and keeping things on track, and always in a pleasant manner. He made sure the funeral and transport from the church to the cemetery went smoothly.Ms. Fetterly, you have terrific people on your team and they should be commended for the great work they do during a time that is most difficult for families. Arranging a funeral is a daunting task, but it was made easier by your staff. They treated us with the utmost respect and understanding. Your facilities are well kept and had all the amenities we needed for the family viewing.This is the second time I've dealt with Kane Fetterly (previously for my father in April 2008) and I know many relatives and friends who have entrusted their loved ones to Kane Fetterly. I will highly recommend your establishment to all of my other relatives and friends in Montreal.L. CookMaryland, USA
17:13 15 Aug 18
I had a great experience dealing with Kane Fetterly and Mary who helped me was amazing in explaining everything to me very clearly and a super nice person. I found Kane Fetterly to be the most fair, reasonable and caring funeral home out of my experience. Thank you for your kind help! Clara :)
20:36 30 Mar 18
I had the resent relief during my grief to have Kane & Fetterly namely Chris,Jane and one of the Fetterly members to make my journey less pressured and trouble free. They till today assist and my mom was buried On March 17,2018 and my dad in 1992.So God Bless those who are angels we seldom see or recognize! OK
11:41 20 Mar 18
They took care of my father Mario Ricci when he had passed away. When someone you love dies, the last thing you want to have to worry about are the funeral arrangements. I highly recommend Kane & Fetterly; they make the process a lot easier.
13:58 27 Jul 17
Facilitated my mom's funeral arrangements so that it made this bewildering experience feel natural, easy and effortless. Really appreciated the support and the respectful treatment by the funeral director and all the staff. Received lots of positive feedback from friends & family about the venue as well, which was immaculate. The kitchen was well-equipped and perfect for our needs. They exceeded my expectations and I would not hesitate to recommend their services.
14:10 09 Nov 16
I highly recommend Kane Fetterly Funeral Home, as a professional, comforting, courteous, family business offering help in all ways possible during a difficult time. They are competitively priced, yet offer a higher tier of service than most places around Montreal. Mourning is a very difficult time and they help a family get through this as best they can and they think of everything. A huge thank you from my family for our recent service and past service we have had at your caring establishment.
00:56 16 Oct 16
I would like to thank Martin for his professionalism in preparing my mother Mary (Tomchin) Olynyk by capturing her essence. I would also like to thank Chris for going the extra mile during this most difficult time. His help and suggestions with preparing the video, the catering and all the other little details was a great help. The funeral day went very smoothly. I would also like to thank Jane for her assisance in matters pertaining to the paperwork that needed to be done afterwards. Many positive comments were made about the viewing area and the use of the kitchen was very helpful.
22:48 05 Oct 16
I'm glad that everyone's reviews are so positive given the circumstances, but unfortunately our experience was not a good one for several reasons. To begin with, they quoted us a price for everything but then when the final bill came in, it was about one thousand dollars more. Then, we asked them not to embalm the body and they told us that this was not possible to which my mother requested that they do so as minimally as possible, and she also asked them NOT to have the body exposed. They COMPLETELY ignored her requests, aggressively embalmed the body, altered his face to the point where he was not recognizable as well as exposing the body, everything they were asked not to do. Communication was horrible, when my mother spoke to the embalmer later, he claimed that he had no knowledge of these requests. Then they lost the picture that we provided and were expecting to get back, all things that made a very painful and sad event even worse.
23:20 24 Apr 16
My father passed away just over 1 month ago, and we held the funeral service for him at the Kane and Fetterly Funeral Home at that time. Its director, Ms. Bridget Fetterly, is a model of courteous and considerate professionalism. She took the time to answer my questions, and was readily available if more information and guidance were needed, much appreciated at a time when one is quite overwhelmed and grieving. She facilitated matters a great deal, accommodated cultural preferences, and I am very grateful to her and her staff at the funeral home for their demeanour and competence. The facilities are elegant, and the caterer recommended by Ms. Fetterly provided a lovely assortment of refreshments, with culturally-sensitive flavours, for the reception we chose to hold after the service. I am sure my father would have appreciated this final tribute to him, made possible by Kane & Fetterly, were he able to witness it.
21:57 19 Nov 15
My experience with Kane & Fetterly during a very trying time was excellent! I was flattered how Bridget Fetterly is knowledgeable, friendly, warm and very well-mannered. All the staff has a very professional appearance and attitude. Special thanks Martin. I couldn't have asked for anyone better to handle the arrangements for my father. It was amazing how quickly all details were put together and what a beautiful job the funeral home staff did. I would definitely recommend them to anyone in need of their services.Thank you.
16:58 04 Mar 15
I recently helped organize a funeral for a very dear friend. He passed away suddenly leaving his wife, his family and friends in shock. Christian, Jane and Jean-Louis did everything they could to make the arrangements easier for the family. They took care of every detail and in this case, the family had a particular vision of what they wanted to take place. He was very important to the music community in Montreal. And even three musicians somehow turned into 28 by the day of the service, Christian didn't bat an eye, he simply started moving furniture around to accommodate. Their attention to detail brought tremendous comfort to the family and the hundreds of people who came to pay their last respects. They helped make the celebration of Patrick's life a tribute that will be remembered forever. Thank you.