Kane Fetterly

Christian Haentzler and the team at Kane Fetterly were extraordinary in every respect: professional, compassionate, knowledgeable, efficient, resourceful, responsive and discrete. He, and the team, made the most difficult of circumstances far easier to manage -- and in a way that we neither expected to be so excellent nor could have wanted to do more.

I am not sure how to start a review for Kane and Fetterly,

At a time when grief was fresh and my knowledge of what comes next was nil, the care and comfort I received was heart warming.

My initial contact was with Christian Haentzler who was remarkable and understanding. I truly appreciated the special care and consideration I received from Christian, Heather, Paolo, Jane, Brian and many more at a time when so much was unknown and unfathomable to me.

This family owned funeral home made me part of the family when I needed it most. I feel my loved one was treated with respect and dignity every step of the way. Anyone who, unfortunately, finds themselves in need of such services would do well to contact Kane and Fetterly.

Sincerely, Dorsey Woods

I would like to thank the team at Kane and Fetterly for the respectful, professional care our family received at the time of need. Christian Haentzler , funeral director, went out of the way to help us with last minute arrangements that were really unaccepted. Jane Blanchard, provided valuable advise and aftercare support with all the documents and paperwork.

My dearest wife Ginette Gauvin Akram is being taken care of- January 28,2024.
Marie- Claude is great help.

My family was so grateful for the support, kindness, and professionalism shown by Christian and his team at Kane and Fetterly. They were very patient and knowledgeable, and made the whole process easier for us to bear. We could not recommend them more. Thank you again, Christian!

Lors du décès de ma sœur cette année, le cimetière Notre Dame Des Neiges nous a recommandé la maison funéraire KANE FETTERLY.
Malgré notre malheur et notre peine j’ai compris les raisons de ce choix, le professionnalisme de tout le personnel courtois et attentionné nous a aidé à surmonter cette épreuve.
En plus, ils nous ont aidés en complétant tous les documents pertinents auprès des autorités.
MERCI

Marie-Claude was very caring, kind and professional. She helped and guided our family for our mother at a very difficult time for us. She brought comfort during this time of sorrow. We highly recommend Kane Fetterly funeral home and thank you again Marie-Claude.

This review comes with a lot of unnecessary pain, that was caused by Kane and Fetterly funeral home.
They are use to the process of burials but those who do not work in this industry and who are morning, are not aware of the process. Our mother's funeral service had to be cut short and body was rushed out because the offices at the cemetery were closing. We had 30 mins to rush her body.
We were about 70 guest, some had their entire family with them. No one from my mother funeral had time to run to their cars and join us for the procession and my mother was laid to rest with only 3x family members. It was a traumatic event that I will never forget and pain I have had to endure for a long time.
After double checking the final bill, they offered a few services free of charge, the hearse being one of them as compensation. Our family would have been happier to have paid the complete bill then to have this traumatic memory over shadow our last moments with our dear mom.

On behalf of our entire family, I can’t say enough good things about Kane and Fetterly. Our mother Patricia was born and raised in Montreal and recently passed away in the Toronto area. Our father had passed away 20 years ago and all of us children no longer live in Montreal (my father Ron’s funeral was also handled very well by Kane and Fetterly). I was quite concerned that organizing a funeral in Montreal from a different city would be difficult but how wrong I was given our actual experience with Kane and Fetterly. We did make pre-arrangements through Mary and this process went very smoothly. When our mother passed, the Kane and Fetterly team (Christian and Joelle) kicked in and everything went like clockwork, including the transfer of our mother from Toronto to Montreal. The entire funeral services and burial were handled very well by Christian and Joelle which minimized the stress to our family. At all times Mary, Christian and Joell communicated with us very well and always acted in a professional and competent manner. I would not hesitate to recommend Kane and Fetterly to all.

I recommend Kane and Fetterly completely and without reservation. The service offered is top-notch and beyond compare. In December 2023, I lost my beloved mother, unexpectedly. I rang Kane & Fetterly and had the good fortune of being connected with Christian Haentzler. He is exactly the person you want in these sorts of situations. He is genuinely kind and compassionate and will gently guide you through the process without making you feel pressured. He supports you in making the choices that are right for you and on the day of the funeral is present to ensure that everything runs smoothly. I found the amenities to be perfectly suited to my needs. The rooms are tastefully decorated, the kitchen is fully equipped, there is a playroom for children, and valet parking, if needed. They are even equipped to livestream the service, for those unable to attend in person. I felt fully supported and cared for and am certain you will feel the same.

Nous avons utilisé les services de base et Christian nous a bien consulté et aidé. Poli, professionnel et très bien expliqué. Merci

Our family has relied on Kane Fetterly for many, many years and we have always been well cared for during the difficult moments.
Upon the passing of my mother this June, from beginning to end, we were met with compassion, kindness and expertise to help prepare a loving send off for her. Christian, Jane and the whole team at Kane Fetterly are true professionals who work in a family-like atmosphere. We were in such good hands.

Thoughtful and heartfelt review for Kane & Fetterly:

I would like to extend my deepest gratitude to Kane & Fetterly for their exceptional service during an incredibly difficult time. From the very first interaction, their professionalism, compassion, and attention to detail were evident. They handled every aspect of my Mama’s cremation and ceremony with the utmost care and respect, ensuring that all of our wishes were honored.

A special thank you to Christian Haentzler, who went above and beyond his duties to make this process as smooth and comforting as possible. His empathy, kindness, and dedication were a source of solace for my family. Every detail was handled seamlessly, from the initial arrangements to the beautiful ceremony that truly honored my Mama’s memory.

The team at Kane & Fetterly exemplified excellence in all the key aspects one would hope for in such moments—compassion, organization, clear communication, and an unwavering commitment to honoring our loved one. Their care and expertise made all the difference, and I cannot thank them enough.

I wholeheartedly recommend Kane & Fetterly to anyone in need of funeral services. They are not only professionals but also genuinely caring people who provide a sense of peace during one of life’s most challenging times.

Thank you once again for everything.

Je tiens à remercier chaleureusement toute l’équipe de Kane Fetterly pour leur accompagnement exemplaire. J’ai reçu un service à la fois professionnel, attentionné et humain, à chaque étape du processus. Leur disponibilité, leur écoute et leur efficacité ont vraiment fait une grande différence dans un moment délicat. Je recommande sans hésiter leurs services à toute personne à la recherche d’un soutien respectueux et fiable.

Such a warm, helpful and welcoming team, I deeply appreciate every single of the staff members and the procedures they take. They are so thoughtful, and sweet.
Special thanks to joëlle, you are like an angel!
Kind regards to the team❤️

The most welcoming, helpful, compassionate and accommodating staff we’ve ever encountered in our lowest point. From the day we booked
for an appointment til the day of cremation. They made us feel we were not alone, feel at ease and they will take care of us. We are grateful for the superb services that they have provided. All requisitions were delivered in an excellent way. Thank you most especially to Shéna and Jane. We will always remember your kind hearts along with other staff.

Out heartfelt gratitude goes out to Kane & Fetterly and especially to Mr. Brian O'Connell, for the exceptional care and support you provided during the arrangements for our mother’s funeral. Brian's compassionate approach and ability to anticipate and respond to our needs exceeded all expectations. Your kindness and support brought immense comfort to our family during this difficult time. Brian and Kane & Fetterly made a challenging and painful process as smooth and stress-free as possible. Thank you.

I cannot thank the staff at Kane Fetterly enough, with special thanks to Marie Claude. From the first contact I was at ease ,the professionalism, kindness ,understanding allowed myself and my family to grieve knowing our dear mother was in good hands.
Once again a sincere and heartfelt THANK YOU

I would highly recommend Kane Fetterly to anyone. They are very pleasant to work with and make sure you get the service that best suits your budget. I was treated with kindness, patience and respect which I appreciate greatly even now.

I had a wonderful experience with Kane & Fetterly. Brian O’Connell was so helpful, sympathetic as a matter of fact, the staff that I had the opportunity to meet made me feel so at ease. I found solace in knowing that my mother was well taken care of and she looked so beautiful and at peace the day of her funeral. Thank you immensely

Marsha Oxley

L'équipe de Kane Fetterly nous a offert un service personnalisé hors pair. Un merci tout spécial à Christian Haentzler qui nous a guidé et accompagné avec bienveillance dans cette difficile épreuve.

Our mother and father passed away in 2020 and 2024 respectively. Kane and Fetterly, in particular Christian and Jane, delivered services whose excellence and compassion offered our family great satisfaction and comfort.

The team at Kane and Fetterly were compassionate, professional and caring. My experience, in dealing with the funeral home was stress free at a very trying time.
Christian, took care of everything. I’m truly grateful to him for being there to assist. Thank you Christian I really appreciate you. You are a knowledgable and compassionate, professional.
I would definitely recommend the team at Kane Fetterly for funeral services.

We were warmly received and guided through with this difficult time with compansion and warmth. I especially appreciated Christian in all his help and suggestions from arranging appropiated music to the superb minister who lead the service- Arlen John Bonnar. I wouldn't go anywhere else. The location is clean, comforting and organized.

Outstanding service- I could not have been more pleased with the service provided by the Kane & Fetterly team after my mother, Lorraine, passed away last month. High quality, compassionate, first class care was provided every step of the way by this group of professionals. Their facilities are elegant, modern and pristine. No detail was overlooked. Family and friends were also impressed. Special thanks to Marie-Claude Mongrain (amazing!), Stephanie Pislis (truly gifted!), Brian, Giovanni, Jason and Jane. Bridget was there for our family throughout the process and was very visible- she is the best in the business and a caring person. Highly recommend.

The staff at Kane Fetterly were very pleasant to work with, in particular Jason Moore. He assisted us right from the beginning when we inquired about the details of my husband's uncle's funeral prearrangement of which we had zero details. Jason took the time to explain everything to us so when the day arrived we knew what to expect. We were very relieved to be able to continue the process with Jason as we had already established a rapport with him over the phone when we inquired about the prearranged funeral. His professionalism, knowledge and authenticity was greatly appreciated as he navigated us through the planning of the service. We are beyond satisfied with his service and would not hesitate to recommend him and Kane Fetterly.

Un très grand merci au personnel de KaneFetterly et en particulier à Christian et Janet qui nous ont accompagnées tout au long de cette douloureuse épreuve. Un double merci à Christian Haentzler pour toute son aide et son souci des détails qui nous a énormément facilité la tâche. En tout je n’ai que des louanges pour le service impeccable que nous avons reçu

Words cannot express the level of compassion provided by Brian O'Connell with Kane & Fetterly. Telling our story would seem almost unbelievable. But our situation is a testament to his character and a reminder of the adage, "Your character is what you do when no one is watching."

We lost our aunt and uncle within two months of each other. Since I live out of the country, and there was no obvious next of kin paperwork available at the time, Brian took it upon himself to assist my uncle after his wife's passing, going so far as to bring him to the service and gather photos. He did not have to take this task upon himself, but he did.

When my uncle's broken heart reunited him with my aunt not even two months later, Brian heard of his passing and once again came forward to assist with a respectful burial, even believing there was a possibility of no family to assist.

Brian went above and beyond with the most incredible heart, ensuring every detail was what he believed was my uncle's wishes.

Once our family was located and informed, Brian kept me in contact and helped me arrange a proper funeral. He assisted me with everything from the significant details to the most minor ones, including recommending hotels and restaurants. Brian also arranged for us to have the service online for family overseas. He even took one of our guests home after the service.

If you ever worry about whether your loved ones are in good hands with Brian, and Kane & Fetterly, be assured they provide compassionate services honestly and respectfully.

Thank you, Brian. I am forever grateful.

We lost my dad unexpectedly this year and the entire process was made so much easier by the people at Kane & Fetterly, in particular Christian and Jane. Their service and attention to detail is incredible, and they really are amazing at what they do. At a time where you don't have the capacity to deal with organizing papers and plans, they really know how to step up and take care of all the hard stuff for you. Thank you so much to Chris, Jane, and the entire team at Kane & Fetterly, I cannot recommend them enough.

I highly recommend Kane & Fetterly. Everyone there was so kind and empathetic. My dear sister Lorraine Muise (nee Hazell) passed away on October 10th, 2024. The outstanding staff were there for her husband and sons helping them with their plans from beginning to end. I admire Kane Fetterly for the Dignity and Respect they showed my dear sister Lorraine.Thank you, June Ambrose (nee Hazell) & Edward Ambrose.

Nous sommes très heureux d'avoir choisi les services de Kane & Fetterly pour les funérailles de notre mère. Dès le premier coup de fil, nous savions que nous étions au bon endroit.

Toute l'équipe dont Christian et Jenn ont été gentils, patients, compatissants et nous ont traités comme des amis.

Ils ont toujours été prompts à réagir et ne nous ont jamais mis de la pression pour que nous prenions des décisions rapidement.

Merci d’avoir rendu ce triste événement beaucoup plus facile à gérer.

Chris, at Kane and Fetterly has provided exceptional service to myself and my family at a very difficult time. He was very patient and kind. Chris, went above and beyond to help me with the repatriation of my aunt. Very highly recommended!

Le salon Funéraire Kane Fetterly, nous a été référé. Il y aucun doute le personnel est très courtois, professionel et patient. M. Christian Haentzler, nous a beaucoup aider avec les documents et l'envoi de l'urne à Allemagne. Très facile à communiquer avec lui et il nous à donner un bon service pendant dans tout le processus.

We were entirely satisfied by the exemplary services provided by the entire team at Kane & Fetterly, with special mention to Paolo, Christian and Jane. They were very attentive and responsive to every detail of the arrangements and process.

What can I say about the services and care that Kane and Fetterly offered my family and I. Their services and care was top notch. I don’t know about anywhere else but with this company the clients are treated like a family. Christian Haentzler was very professional and friendly, he always made himself available whenever he was needed. Their logo should read “Kane and Fetterly we are here for you and your love ones.”

Toute l’équipe chez Kane & Fetterly est exceptionnelle.

Nous avons apprécié leurs parfaits accompagnements et services entourant les préarrangements et célébrations pour notre tante.

Leur lieu propre, modulaire, sobre, lumineux et technologiquement à point a permis d’entrevoir plusieurs possibilités pour la cérémonie et l’accueil familial.

L’administration et les suivis étaient efficaces et simples. Tous les documents administratifs ont été reçus dans des temps records ! :-) La communication fut excellente !

Les moments auprès de la dépouille bénéficiaient de la présence harmonieuse et calme de Brian. Les autres membres de l’équipe, Bridget, Jane, Christian et Mary, étaient professionnels et apaisants. Et nos demandes particulières ont été suivies à la lettre.

Ma famille et moi-même sommes très reconnaissants envers Kane & Fetterly.

just wanna send warm thank you to Brian o Connell for and amazing job well done for Rodney dowers .special from thanks coming from dowers & green family includes the hadley family .we thank you so much 🙏 well appreciated 👏 💐

merci pour votre bon service and professionalisme.

First funeral home that took the time to explain everything and provided us with a clear break-down of all costs and services that can be provided. Mary Pallett made me and my daughter feel comfortable and patiently took the time to explain everything about the pre-arrangement service. We were so glad that we made a pre-arrangement for my father's funeral which took place just less than a month after we made it. As soon as I notified Kane Fetterly that my father passed away, Marie-Claude Mongrain took over to arrange my father's funeral in a very short time. The services and funeral were just perfect and beautiful! There were no hidden costs or surprises. Marie-Claude went above and beyond to take care of every detail for us with updates along the way: pre, during and post the funeral services up to the burial of my father's ashes a few weeks later. Despite experiencing her own personal loss, she continued to support our family. We are very grateful to Marie-Claude for her kindness, integrity, sincerity, professionalism and a caring approach.

My family was very pleased with the service we received. The staff were all very professional, responsive to our questions and concerns, and compassionate during a most difficult time.

Thank God we chose the Kane & Fetterly funeral home, they treats us like family ,they were there for every question I had to ask .They helped me with all the arrangements, they call me all the time to check upon the family and our mental health. I want to give a special thanks to Christian Haentzler and Joelle Lavoie-Picard for the comfort they gave us. This is our first time with a funeral home in Canada and we were comfortable with them . Even Jamaica funeral home was so pleased with there embalming and dressing of my mom.

Our family is so pleased with the services of Kane and Fetterly. For 2 generations we have trusted and relied on the caring and compassionate services of Kane and Fetterly. Thank you to Marie Claude Mongrain for your professional touches and family support. It was such a beautiful send off for our Mother.

Exceptional service by Christian Haentzler at the funeral home. His compassion, assistance and attention to detail during my mother's recent passing were truly comforting. What amazed me as well was his remarkable memory--he recalled details from settling my father's death over 15 years ago. This level of personal connection sets him apart, making the entire experience profoundly meaningful. I highly recommend the services of Kane Fetterly.

I would definitely recommend Kane Fetterly to anyone, I had a great experience with Kane Fetterly. Mary was so sweet getting me through the process of the prearrangement for my loved one with such patients and grace, she was very timely throughout the process listening answered all our questions and making sure we got what we wanted, she even drove us to Cote des neiges cemetery to meet with guy over there to get the plot and drove us home after. She is amazing God bless her. After the passing of my loved one Christian Haentzler took over,very compassionate guy ,he was amazing, he stayed on top every step of the way making she sure everything was taking care of and got us connected to the people we need to, he also kept us posted if there was any changes. He was also at the burial making sure that everything went well God bless him..I would highly recommend Kane Fetterly as the best in Montreal..

We were very pleased with the services at Kane Fetterly starting with Mary, the counsellor, who was knowledgeable, thorough, efficient, compassionate and understanding of our needs at this difficult time. The contracting was straightforward and transparent and when our mother passed, the arrangements were conducted exactly as agreed. The document service saved us a great deal of time and potential aggravation. The communication was excellent throughout the process. The funeral itself was handled competently under the supervision of Christian, one of the Funeral Directors assigned to us. He was our main contact after our mother passed and he was very helpful with any questions and concerns. We would certainly recommend Kane Fetterly to anyone going through a similar hardship.

When our mother passed away, the staff at Kane & Fetterly were caring, compassionate and supportive. The facility is lovely with a reception area that has plenty of space for family and friends to visit and view slides/pictures. Now if they could only do something about the small parking lot.

Patricia R and Heather S

I cannot say enough good things about this company!! Great people working hard for you to make such a difficult moment more bearable.
Chris is a remarkable professional. Everything went smoothly. He went above & beyond!
Jane handled everything paperwork from A-Z....I didnt have to do anything, she did it all promptly.
Recommend them !!

Absolutely beautiful above our expectation and received at perfect time ,quality of marble urne impeccable.
Thank you