Kane & Fetterly Inc. (hereinafter “K&F”, “we”, “us”, “our”) respects your privacy and is committed to safeguarding the Personal Information entrusted to us by consumers and potential consumers of our Services, including all those persons who have received a link to our Website or a particular webcast being broadcast on our Website, as well as persons who may engage in our promotional activities and/or who utilize any Services offered through our Website (referred to collectively herein as “Consumers”, “you” and related pronoun forms).
WHAT CONSTITUTES PERSONAL INFORMATION
Personal Information is any information about an identifiable individual, and may include information such as an individual’s name, home address and phone number, email address, age, sex, marital or family status, an identifying number, financial information, educational history, etc. Personal Information, however, may not include certain business contact information used for employment, business or professional purposes.
WHAT PERSONAL INFORMATION DO WE COLLECT?
Consumer Personal Information
We collect the Personal Information that we need for the purposes of providing Services to, and interacting with, Consumers, including the following purposes:
- to deliver the Services and monitor their quality;
- to receive payments for Services delivered;
- to understand the needs and preferences of Consumers and respond to their requests;
- to conduct research and statistical analysis in respect of our Service offerings and/or Consumer profile;
- to administer and enhance Consumers’ relationship with us;
- to manage and develop our business, including customization of our Services for current and future Consumers;
- to communicate with Consumers in respect of actual and potential Services and products;
- to comply with audit and legal requirements;
- to engage in due diligence and carry out business transactions that may involve the purchase, sale or transfer of Personal Information, including the purchase, sale, lease, merger, amalgamation and/or any other type of acquisition, disposal, securitization or financing of a business or corporate person; and
- any other purposes for which we have consent in accordance with applicable laws.
Personal Information is collected directly from Consumers when we make contact for the purposes of delivering the Services. We may also collect Personal Information about Consumers from other persons with appropriate consent or as authorized by law.
Personal Information may be collected at the time that the Consumer is forwarded a link to a specific webcast provided through our Website, at the time of sign in or at any other stage that you engage with the Website.
Payment and Credit Card Information
Some Services will require payments by credit card, debit card, or other electronic means. If you process such payments with us, you will be required to provide certain information for identification and verification, such as your name, credit, debit or other card number, card expiration date, and card security code.
Internet Protocol and Access Information
When you use our Website and Services, we will also receive usage data. This includes information about your interaction with our Website or other online platforms (for example, when you view or search content, create or log into your account, pair a device to your account, etc.).
We also collect data about the devices and computers you use to access the Services, including IP addresses, browser type, language, operating system, mobile device information (including device and application identifiers), the referring web page, pages visited, location (depending on the permissions you have granted us), and cookie information.
CONSENT AND WITHDRAWAL
K&F shall seek your consent to collect, use and share your Personal Information, to the extent required by law. K&F will assume you consent to us using and sharing your Personal Information, as permitted by law, if you choose to provide such Personal Information to K&F for reasonable purposes associated with our Services.
HOW WE USE PERSONAL INFORMATION
LOCATION AND SAFEGUARDING PERSONAL INFORMATION
The security of your Personal Information is important to us.
K&F processes and stores Personal Information at 5301 Décarie Blvd, Montreal, QC CANADA H3W 3C4.
K&F makes every reasonable effort to ensure that your Personal Information is accurate and complete. We rely on Consumers to notify us of any changes to their Personal Information that may affect their relationship with us. If you are aware of an error in our information about you, please let us know by contacting the Privacy Officer or our customer service personnel (if available and applicable), and we will correct it at your request on all our databases where reasonably possible. In some cases, we may ask for a written request for correction.
We protect Personal Information with appropriate technological, physical and contractual measures in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of Personal Information, as well as any unauthorized access to Personal Information.
We use appropriate security measures when destroying Personal Information, including shredding any paper records and permanently deleting electronic records. We retain Personal Information only as long as is reasonable to fulfil the purposes for which the information was collected or for legal or business purposes.
Securing your Personal Information is our top priority. However, please note that there is no method of ensuring that the transmission or storage of data is 100% secure. We are an internet-based business and accordingly, it is possible that despite our best efforts and safeguards, your information may be accessible to law enforcement and national security authorities of jurisdictions where we may have a business presence or business associations.
HOW INFORMATION IS SHARED
We do not share your Personal Information except in the limited circumstances described below.
When You Agree or Direct Us to Share
You may authorize us to share your Personal Information with others, including third party payment gateways and other applications or platforms. For example, your Personal Information may be shared with appropriate third parties as necessary if you use our online store or contribution service. Use of your Personal Information by any third party will be governed by said third party’s privacy policies and terms.
For External Processing
For Legal Reasons or to Prevent Harm
We may preserve or disclose Personal Information to comply with a law, regulation, legal process, or governmental request; to assert legal rights or defend against legal claims; or to prevent, detect or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of Services, or the physical safety of any person.
In the event that any legal process (such as a search warrant, disclosure request, court order or subpoena) is initiated that requires disclosure of your Personal Information, we shall notify you of the same, except if we are prohibited from such disclosure by law. Where a court order specifies a non-disclosure period, we provide delayed notice after the expiry of the non-disclosure period. Exceptions to our notice policy include exigent or counterproductive circumstances, for example, when there is an emergency involving a danger of death or serious physical injury to a person.
We may share non-Personal Information that is aggregated, redacted or de-identified so that it cannot reasonably be used to identify an individual. We may disclose such information publicly and to third parties (for example, in public reports about use of our Services, and to our business partners).
EDITING OR DELETING DATA
Your account/login settings (if available) let you change and delete your Personal Information. For instance, you can edit or delete your data you provide and delete your account if you wish. You may also contact our Privacy Officer as indicated below for this purpose.
If you choose to delete your account, please note that while most of your Personal Information will be deleted within 30 days, it may take up to 90 days to delete all of your Personal Information, as of the date recorded by K&F and its backup systems, due to the size and complexity of the systems we use to store data. We may also preserve data for legal reasons or to prevent harm.
If you are seeking access to certain information, please be aware that K&F may not be able to provide access to information that constitutes confidential commercial information, that was collected in respect of the investigation of a breach of an agreement or of law, that is generated in respect of dispute resolution, or that otherwise may be withheld as permitted or required by law, or that may be subject to lawyer-client privilege or any other similar form of privilege.
INTERNATIONAL OPERATIONS AND DATA TRANSFERS
LINKS AND OTHER ASSOCIATED SITES/PLATFORMS
WHERE AND HOW TO CONTACT US
If you wish to file a complaint, make an inquiry regarding or obtain access to your Personal Information that we may hold, withdraw consent, or edit your information, or if you have questions about our policies and practices with respect to our Services and service providers, including any collection, use, disclosure or storage of Personal Information by our service providers in certain territories, please contact us at the address below.
Kane & Fetterly Inc.
5301 boul. Décarie
Montréal, QC CANADA H3W 3C4
Attn: Privacy Officer – Paolo Bassi
We handle all requests to view or amend personal information within 30 days. If we can't grant you access to or make corrections to the personal information we have on record, we'll explain the reasons for this decision, considering any legal limitations, and inform you about your available options.