If your loved one is in a hospital or nursing home

1. Contact us
   Call us at (514) 481-5301 (24h service)
2. Transfer Coordination
   We will work directly with the hospital or nursing home to transfer your loved one to our funeral home.
3. Funeral Arrangements
   We will then arrange a time for you to meet with one of our funeral counselors to discuss the funeral arrangements.

If your loved one is at home

1. If the death is unexpected or suspicious
   Call 911. Emergency services will decide if paramedics, police, or a doctor/nurse must confirm the death. If the cause is unclear, the coroner will be notified, and the body will go to the Montreal Morgue. Once released by the coroner, the funeral home arranges transfer and paperwork.
2. If the death is expected
   Contact the palliative care nurse or on-call doctor. They may confirm the death remotely and issue the medical certificate of death (constat de décès) electronically to the funeral home. Once the certificate is assigned electronically to the funeral home, the body can be transferred. (The body cannot be moved without this document.)
3. Funeral Arrangements
   We will then schedule an appointment with a funeral counselor to plan the funeral.

What to Bring When Meeting with a Funeral Counselor

1. Important Information Required About the Deceased
   • Social insurance number
   • Health care number
   • Date and place of birth
   • Parents’ name (mother’s maiden name)
   • Last address
   • If the deceased was married: spouse’s full name, date and place of marriage
2. Personal Items for the Deceased
   • A recent picture for identification purposes and or a picture to be used for obituary and memorial products (portraits, bookmars, etc.)
   • Clothing: pants/skirt or dress, underwear, socks, shirt, jacket, etc. (long sleeves and avoid low necklines.)